My download is taking a long time. What can I do?

Your download speed will vary depending on your internet provider and the quality of your connection to the internet. 

Our digital downloads feature high-definition MP4 files, which can be fairly large (sometimes hundreds of megabytes for single scenes or up to 5 gigabytes for collections). 

Typically our decorations are able to be downloaded within an hour on most high-speed internet connections. 

Here are some tips you can try for the fastest possible download:

  • Try downloading your order outside of peak download times (evenings and weekends)
  • Connect directly to your modem using an ethernet cable, rather than using a wireless connection
  • If you have more than one download, only access one link at a time
  • If necessary, try downloading from a different location with a stronger internet connection

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