Can I get a refund on digital downloads?
Unfortunately, due to the nature of downloadable content, we cannot offer refunds or exchanges on digital download purchases. All completed sales are final.
The AtmosFX Support Team can make an exception to this policy only if there are no download attempts on your digital download.
If you purchase a digital download by mistake, do not attempt to download.
Instead, contact AtmosFX support. We can cancel the order and refund your purchase only if there are no download attempts.
This means if you buy a digital download twice, or select the wrong display mode, we can help you out and get you on the right track.
However, if you use your download attempts and then request a refund, we will not be able to grant your request.
Please watch the preview videos on every digital decoration page to be sure the video content you select is right for you.
If you are unsure, feel free to consult our support page or contact us for more information.