What happens if I lose my digital download files?

As with all digital media, there is a risk of losing your files if your hard drive breaks, your computer crashes or your neighborhood is hit with an EMP blast. When the aliens invade, we know that the first question on your mind is, “are my digital decoration downloads safe?”

If you lose your files, just contact us and we will help you recover your purchased content. Please include the following information in your request:

  • 5 digit order number
  • Name associated with your AtmosFX order
  • Email address associated with your AtmosFX order

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