What happens if I lose my digital download files?
As with all digital media, there is a risk of losing your files if your hard drive breaks, your computer crashes, or your neighborhood is hit with an EMP blast. When the aliens invade, we know that the first question on your mind is, “are my digital decoration downloads safe?”
Retrieving Lost Digital Downloads
First, try searching your email inbox for messages from "SendOwl.com". Order confirmation emails include a link to your digital download which can be used any time.
If you still can't find the link, or if the link no longer works, please use our contact us form and provide the following info:
- First and last name
- Email address
- Order Number
If you don't know or can't find your order numbers, just your name and email address will do.
If you have multiple email addresses, please provide all of them. You may have placed an order using more than one address, or a different address than the one you used to contact us.
Backing Up Your Digital Downloads
We recommend backing up your files before copying them onto the USB drive or SD card you use for decorating.
This is one of the great features of the digital download format – you can make personal copies to prevent against accidental loss.
Backing up your AtmosFX Digital Decorations to a single location will ensure that if anything happens to your USB drive or SD card, your files are safe and you won’t have to download them again.