My download is taking a long time. What can I do?

Typically our decorations are able to be downloaded in less than an hour on most high-speed internet connections. Your download speed will vary depending on your internet provider and the quality of your internet connection. 

AtmosFX digital downloads feature HD quality video files, which can be fairly large. The size can vary from hundreds of megabytes (MB) for single scenes to over 6 gigabytes (GB) for our largest collections. 

Here are some tips you can try for the fastest possible download:

  • Pause any internet activity on your network, including streaming media, online games, and other downloads
  • Download only one file at a time - trying to download multiple files at the same time often causes failure
  • Connect directly to your modem using an ethernet cable, rather than using a wireless connection
  • Try downloading your order outside of peak download times (evenings and weekends)
  • If necessary, try downloading from a different location with a stronger internet connection
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