Where are my downloaded files?

What happens if you just downloaded your first AtmosFX digital decoration, but you can’t find the file? 

Before you go looking, do you know if your file downloaded completely? If your download is incomplete, you may not be able to locate it. Many computers hide or automatically delete incomplete files, or an incomplete file may have a different name than the completed version would.

To locate your files, and to make sure that the file downloaded completely, the first step you should take is checking your internet browser's download history.

Check Your Browser Download History

Your web browser keeps track of files you have downloaded. The location of your download history depends on what operating system and browser you choose. 

Once you reach your download history, there should be an option to either open the file or view the folder which contains the file. You may need to right click on the file to see all of your options.

Opening Your Download History on Windows

Here are keyboard shortcuts to open your download history on some popular Windows browsers:

  • Google Chrome, Microsoft Edge, and Mozilla Firefox
    • Ctrl + J (To open, press and hold Ctrl and J)

Opening Your Download History on Mac OSX

Here are keyboard shortcuts to open your download history on some popular Mac browsers:

  • Google Chrome
    • ⌘ + Shift + J (To open, press and hold ⌘, Shift, and J)
  • Mozilla Firefox
    • ⌘ + J (To open, press and hold ⌘ and J)
  • Safari
    • ⌘ + Opt + L (To open, press and hold ⌘, Option, and L)

Check the Common Download Locations

There are a few common download locations which your browser may automatically choose for your files. Try looking in the following locations if you're not sure:

Possible Download Locations

  • Downloads Folder
  • Desktop
  • Picture or Video Folder

Identifying Your Downloaded File

Depending on whether you are using a Mac or a PC, the ZIP file should look like the following…

ZIP File Icon for Mac Computers ZIP File Icon for Windows Computers

Use your Search Function

Every operating system has a search menu to help you locate files. 

Searching in Windows

Windows 10 features a search option on the bottom left of your screen, right next to your Windows home menu. Next to the Windows logo, you'll see an icon that looks like either a magnifying glass or, if you use Cortana, a circle. Click there to open the search menu and enter the name of your decoration.

Searching in Mac OSX

Mac operating system features a search option on the top right of your screen. You'll see an icon that looks like a magnifying glass. Click there to open the search menu and enter the name of your decoration.

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