What if I lose my digital downloads? Will my digital download link expire?
Once you purchase a digital download you have access to it for life, unlike physical formats which can become lost or damaged.
Each digital download includes 5 download attempts, just in case you have connection issues and need to try more than once.
How Can I Find My Old Download Links?
If you've ordered Digital Downloads from AtmosFX before, then you should have emails in your inbox which include your download link. Try searching your inbox for emails from "SendOwl.com", our download provider.
If you can't locate these emails, you can easily have new download emails sent to your inbox.
To receive new download links, click here and enter the email address associated with your order(s).
If you still can't locate your If you can not locate your download link, please contact the support team.
You can contact the support team any time by using the "Contact Us" link at the top right of the Help Center, or by clicking the question mark icon the bottom right of any page on our website.
To locate your order, please provide the following info:
- First and last name
- Email address
- Order Number
If you have multiple email addresses, please provide all of them. You may have placed orders using more than one address, or used a different address than your contact email.
What If I Run Out of Download Attempts?
If you use all 5 download attempts but still haven't completed your download, you are welcome to contact the support team for help. We can provide you with more download attempts when needed.
Backing Up Your Digital Downloads
We recommend backing up your files before copying them onto the USB drive or SD card you use for decorating.
This is one of the great features of the digital download format – you can make personal copies to prevent against accidental loss.
Backing up your AtmosFX Digital Decorations to a single location will ensure that if anything happens to your USB drive or SD card, your files are safe and you won’t have to download them again.