Can I return my AtmosFX products if I didn't buy them from your website?
AtmosFX can not accept returns or offer warranties on products bought from other stores.
Every store that sells AtmosFX products has their own policies for dealing with customer returns and refunds. You can find AtmosFX products at many popular locations, like Amazon.com, Spirit Halloween, Morris Costumes, HolidayProjectors.com, and more.
If you have purchased an AtmosFX product from somewhere other than AtmosFX.com, you will need to work with that retailer for all returns, refunds, and warranty issues.
Most retailers only provide a limited amount of time to allow returns or warranty exchanges, so contact your seller ASAP. If you have any questions regarding a specific retailer’s returns policy, they should have a simple and clear way to find this information.
To note, reseller markets like Ebay or Amazon Marketplace (buying from third-party sellers through Amazon's store) do not have a clear set of returns and refunds guidelines, so we recommend exercising caution when making purchases on these types of sites.